Change SASSA Payment Method (Pick n Pay, Boxer or Others)

If you are a current beneficiary of the SRD grant and need to know how to change the SASSA payment method, you are not alone. Most first-timers feel puzzled when it comes to changing and updating payment methods.

Here is a complete guide on the breakdown of all payment methods and how you can change them based on your suitability, so dive right in for more.

SASSA SRD Grant Payment Options

Though when it originated, SASSA only had one payment method, which was the Post Office. However, after much improvement, they have included alternate methods, including the CashSend, Wallet, Banks, and ATMs. Here is a breakdown of each method you can choose for the SASSA SRD grant.

Post Office

The most commonly used payment method is the Post Office. This is automatically selected after you submit the application in case you don’t add the beneficiary details. If you want to change it to another method, click the Change Payment Method the first time and enter the details in the designated fields.

Virtual Cards

Virtual debit cards are the second method to receive your SASSA SRD payment. These are great for someone who doesn’t have access to a physical ATM card. You can use it just like a traditional debit card and make transactions using the ATM machine.

Bank Accounts

By far the simplest method to get your SASSA SRD payment is through bank accounts. In this way, all you need to do is provide your bank details and you will receive the grant on a monthly basis. Do consider that this is only compatible with SASSA partner banks, including FNB Banks, ABSA, Standard Bank, Tyme Bank, and Capitec.


E-wallets as the payment option of SASSA allow you to make SRD payment transactions without disclosing your bank details or don’t have a bank account. This method is applicable to some SASSA partner banks, including Absa, Mango, Nedbank, and JSE-listed banks. However, do consider that there is an annual fee for using this option.

How to Change SASSA Payment Method?

Changing the payment method for SASSA SRD grants is fairly straightforward, as all you need to do is submit a form. The good thing about this is that the process remains the same for all methods from bank accounts to CashSend, virtual cards, and e-wallets. And here is how you can do it.

  • First, visit the SASSA website and download the consent form to change payment details. You can also get it from any nearest local SASSA branch.
  • The next step is to fill in the form and attach the required documents. This includes personal details, bank details, confirmation bank statements, and verification of bank accounts.
  • You can also find a complete list of documents needed for the application.
  • After this, you are required to submit the form, along with the documents to the local SASSA office.
  • They will process the application and change your SASSA payment method, in accordance with the verification.

How to Change SASSA Payment Method from Post Office to Bank Account Physically?

If you have been previously receiving SRD payments from the Post Office and want to change it to your personal bank account, here are some steps you need to follow.

  • First, gather all the necessary documents you will need to transfer your payment details to the bank account. You can either check it up on SASSA’s official website or call on their toll-free number.
  • Next, go to the nearest local SASSA office and convey to them that you want to change the payment method.
  • They will give you a form of changing the payment method. Fill this in and make sure to add the information correctly and carefully.
  • After this, attach the supporting documents with the form. You will mostly require proof of residence, your national ID document, and a bank statement with your personal account details. Though you are required to submit copies of the documents, do go there with the original certificate for verification.
  • Submit your application and a SASSA representative will start processing your application.
  • The process can vary from region to region, so it is always wise to consult a representative from SASSA beforehand to remove any inconvenience.

How to Update Your Banking Details for SASSA SRD?

Now what to do if you have the existing payment method set to a bank account, but you are not currently using that account? Well, it is pretty easy and you need to update the bank details on the service portal. Following are some steps to do so.

  • First, visit the official SASSA SRD website and log into your account.
  • Scroll down the main menu and track the How Do I Change my Banking Details section.
  • Once you click it, a pop-up menu will come to your screen. Enter your personal and bank details in the specific fields and click Submit.
  • After this, you will receive a SASSA Banking Detail Reset Link. Use this link to update the banking details and click Confirm.
  • Congratulations, your bank details are updated successfully and now you will receive payments on this bank account.

How to Change SASSA R350 Payment Method to Pick N Pay?

If you want to change your payment method to a Pick N Pay method, it is fairly convenient and can be done anywhere with a laptop and stable internet connection. Wondering how to do this? Following are some steps you need to follow to change the SRC payment to Pick N Pay.

  • First, visit the official SASSA SRD website and log into your account on the SASSA service portal.
  • Select South African ID holders and scroll down the main menu and track the button How Do I Change My Banking Details section.
  • Next, enter the ID number and password and press the Submit button.
  • After this, select the Pick n Pay method in the money transfer field and confirm it.
  • You will receive an email verification link for verification. Use this link and follow the instructions to end the process.

How to Change SASSA R350 Payment Method to Boxer?

Similarly, it is also possible for users to change their payment method to Boxer at any time, without getting involved in the extensive process of submitting the form and documents. For this, you have to do some simple steps on the service portal. Here is how you can do it.

  • Visit the official SASSA SRD website and log into the service portal.
  • Next, select the menu for South African ID holders and a menu will pop up on your screen.
  • Scroll down the options and select the How Do I Change My Bank Details section.
  • Once you click it, a pop-up menu will appear. Select the payment method transfer to Boxer and enter the information required in the designated fields and you will receive an email.
  • Use the link received in the mail to verify the new information.
  • Finally, congratulations, your payment method is now changed to Boxer.

Can I Collect my R350 Payment from Any Boxer?

Yes, you can collect your payments from any boxer within the country as soon as SASSA releases the pay of beneficiaries. All you need to do is show them your payment receipt and make a transaction. That said, it is advised for you to collect the money from the nearest Boxer.

The good thing is that most Boxers are open on weekends and during the holiday season, so you can collect them whenever you like. Just make sure to keep your ID card with you while you are there to get the money.

How to Withdraw the SASSA SRD Grant at ABSA Bank ATM?

You can collect the SRD grant at ABSA bank ATM or any other ATM through this method. And here is how you can do it.

  • First, go to the ATM and insert the card in a slot where the green light is flashing.
  • Next, enter the account number and pin code of the card.
  • After this, enter the money you want to withdraw. You can either select it from the menu or add it as you wish.
  • Next, the machine will give you money. Take out your card and congratulations, the money is withdrawn

How to Withdraw Money with Virtual SASSA Card?

Withdrawing and collecting money through the virtual SASSA card is pretty easy and convenient, even for first-time beneficiaries. Still, if you are unsure of how to use it, follow these simple steps.

  • First, visit any nearest ATM and insert your card in the flashing slot.
  • Enter the account number and pin code.
  • After this, select the money you want to withdraw from the card, and it will give you the money.
  • Finally, take your card back from the slot, and you are done.

How to Withdraw Money from a Bank Account?

If your current payment method is set to the bank account and you don’t get a clue on how to withdraw the money this way, know that it is pretty simple. Don’t worry and follow these simple steps to do so.

  • First, visit your designated bank website and log into your account using the username and password.
  • Then, scroll down the menu and select the Transfer Fund option.
  • Enter the amount you want to withdraw from the bank and select the Savings account from the options. After this, click Submit.
  • You will instantly get the money into your savings account and now you can withdraw it from the ATM or transfer the money online.

Why am I Unable to Collect my SRD Payment from the Post Office?

You won’t be able to collect the SRD payment from the Post Office anymore. This is because it is now inactive and SASSA no longer pays the SRD grant at the Post Office. The decision was taken due to the financial and administrative issues tackled by SASSA during the process. Apart from this, alternate options like Shoprite, Boxer, and Pick n Pay are now common among the new SASSA beneficiaries.

Can I change my SASSA payment method online?

Yes, you can change your SASSA payment method online. All you need to do is fill in the consent form and submit the required documents followed by verification.

Why can’t I get my SASSA payment?

There are multiple reasons why you can’t get SASSA payments. There can be administrative reasons, fraud activities, and failed verification. You can address the issue by contacting SASSA at the toll-free service number.

Does SASSA no longer send payments through the Post Office?

No, SASSA no longer collaborates with the Post Office to send SRD payments to beneficiaries. This was done in consideration of the administration issues between the two.

How long does it take to verify my SASSA bank details?

It takes anywhere between two and seven days for SASSA to verify the bank details. Do consider that it can take a little longer based on the processing and verification.

Contact SASSA for Further Queries

If you still have any queries, here are some useful contacts for you to get facilitated during the process.

  • SASSA Toll-free Service Number: 0800 60 10 11
  • SASSA Head Office: 012 400 2322
  • Email for Grant: [email protected]

Changing the payment method can be confusing and hectic, especially if it is your first time and you don’t know how to approach the process. But the good thing is that it is simple and doesn’t take you more than half an hour. That said, you must keep calm and maintain patience during the process.

Finally, I hope this guide has helped you in figuring out how to change the SASSA payment method.


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