You can’t log in to your “myNSFAS” portal account because you have forgotten your password or misplaced it? Password retrieval is necessary to access your account; therefore, this article will assist you in teaching different methods to reset your password or username.
In addition, you sometimes also can’t access your account because you have entered the wrong details or password three times, so the system locks your account for security reasons. If this is the case with you, adhere to the guidelines below, and you will receive your password or username within minutes and can successfully access your NSFAS account.
Table of Contents
Reset The “myNSFAS” Portal Password
The steps are easy and straightforward and require no technical knowledge to succeed. Let’s look at the step-by-step instructions.
Step 1: Visit The Website
Open any browser and search the official website of NSFAS nsfas.org.za/ and press search. After their website opens, click on the “myNSFAS” account present in the top right corner.
Step 2: Navigate to the “Forgot Password” Tab
After clicking the “myNSFAS” student portal, you will be taken to a new page; there, you will see a link or tab that says “Forgot your Password?” press it. And the password reset process will start.
Step 3: Provide Required Details
The system will ask you to enter essential personal details necessary to verify your identity. They will ask for your phone number, ID, or email address. Remember to provide an authentic and registered phone number and email address.
Step 4: Select the Option and Submit
Now, you need to select one option among three options. The options are:
- I can not remember my Password
- I forgot my Username
- Or I can’t remember both
Choose “can’t remember my password” and submit all the details.
Step 5: You Will Receive a Notification from the System
After providing all the required details, an SMS will be delivered to you containing One-Time-Pin (OTP). They will also send you the OTP to your email address; hence keep an eye out for your emails. The OTP is only valid for 24 hrs; therefore, use this within this time frame.
In addition, after waiting several minutes, if you don’t receive your OTP code, you can try again; the system will declare the previous one invalid and send you a new one.
Step 6: Enter the Delivered OTP Code
After you have received the One-Time-Pin code, type it in the required space and press “submit.” You must adhere to the guidelines provided by the system to reset your password.
Step 7: You Will Receive a Link
Now, check your email and phone to see if the system has sent you the link through which you will reset your password and username. Click this link to reset your password.
Step 7: Generate a New Password
Lastly, you must create a new password, so follow the instructions on the screen to achieve this step. Create a strong one for security reasons, and you must secure it in a safe place so you won’t forget it. Furthermore, create a new password that is different from the old one. Now click “submit.”
A message will pop up on your screen indicating that your password has been updated; hence you can now log into your account using the new password.
What If You Don’t Have Registered Phone Number and Email Address?
The NSFAS system sends important notifications to your registered phone number and email address, but what if your phone number is not linked to the NSFAS system? In this case, you must send a certified affidavit to NSFAS requesting to update the phone number and email address.
You must always contact NSFAS asap if you want to update your personal details because it may cause some problems for you later.
How To Reset NSFAS Wallet Password?
Forgot your NSFAS wallet password? Then read the following instructions and reset your password.
Step 1: Open NSFAS Website
Navigate to the NSFAS official website nsfas.org.za/. Click “myNSFAS” present on the top right corner of the screen. Then enter your login credential and sign into your account.
Step 2: Click “NSFAS Webchat”
Through this, you can talk to the consultants who will resolve your issue; It’s a new feature added to assist the students with their problems. Moreover, it’s a live chat. You can access the chat for any NSFAS wallet-related queries.
Step 3: Submit Your ID number And Give an Explanation
The consultants will ask you to submit your ID number, phone number, and email address. Give a phone number that is registered with the NSFAS system. Then you must describe your query, like what the problem is and why this problem occurred, etc. After providing all the details, press “submit.” Moreover, it’s a live chat, so your problem will be solved within a few minutes.
However, you must consult them only during working days from Monday to Friday so you don’t have to wait for days. They will only help you during these working hours (8:30 to 17:00 hr).
Contact NSFAS Via Email For NSFAS Wallet Related Queries
In addition, if you have any other NSFAS wallet-related questions, email them to [email protected]. You must include the following details in your email:
- Your full name and surname
- Authentic ID number
- Provide your phone number, registered with the NSFAS system, along with your email address.
- Physical and postal address.
- Lastly, write the description of your problem in the email.
You can also reset your password by visiting the NSFAS centre near your area and letting them update your profile and reset your password.
Unlocking the NSFAS user profile or resetting the NSFAS password is necessary to access your account. You can now easily do this by following the instructions and steps in the article. Whether you reset it through the NSFAS official website or by contacting them directly, you select the method which is easy for you. The resetting process only takes minutes if you contact NSFAS during working hours and days from Monday to Friday.
If your problem is still not resolved, you can contact the NSFAS organization through the following platforms: